Select a Category

Hello! Customer Support phone lines are busier than usual. Apologies for the delay. Stay on the line and your call will be answered!

Ticket Delivery

Ticketfly Delivery Options

Various delivery methods may be offered, depending on factors that include the venue or country where the event is to be held, the country in which you live, how much time is left before the event starts, wheth...

Standard Mail Tickets

Standard Mail tickets will generally only be available if there are at least 18 days until the event. Please note that not all events will offer Standard Mail tickets. Standard mail orders are shipped first cl...

Print-at-Home Tickets

What is a Print-at-Home ticket? A Print-at-Home ticket is an electronic ticket or eticket that is emailed to you, usually within minutes of the purchase, as a PDF attachment to the email confirmation. Simply pr...

Will Call

What is Will Call? Will Call is the industry term for "pick up at the box office." In order to claim your order at the event itself on the day or night of the event, you must have a valid government issued phot...

Mobile Tickets

HAVE YOU CHECKED YOUR SPAM FILTER? TRY THERE FIRST! Mobile Tickets are a form of e-ticket or electronic ticket that arrives directly to your smartphone via email. You will actually recei...

UPS 2nd Day Air

UPS 2nd Day Air orders are the only way to have physical tickets printed on ticket stock sent to you with a tracking number. UPS delivery is only available within the United States and Canada. We can not ship ...

Delayed Fulfillment

Most orders placed through Ticketfly are fulfilled by event date rather than order date. In some cases, an event will have a delayed fulfillment at the request of the artist or tour. This means tickets are not ...