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Ticketfly Refund Policies

For information on our Ticketfly Refund/Exchange policies please click here. Additional Refund Information Opening Acts/Festival Line-up changes Opening acts or guests may sometimes tour with ...

What is Ticketfly? I do not recognize this charge.

Why is there a charge from Ticketfly on my credit card? Tickets to an event were purchased online though Ticketfly.com, by phone at 1(877) 435-9849, or onsite at the event. What is Ticketfly? ...

Order Confirmation Number

Order Confirmation Number When your order is successfully placed, you will be issued with an order number (also referred to as a confirmation number). This is your confirmation that the order was completed. It...

Where are my seats?

Where are my seats? If your tickets say General Admission, that means your tickets grant you admission to the venue, or a specific section of that venue. Unless otherwise noted, General Admission tickets are ...

Age Limit and Identification

Age Limit and Identification Please be sure to have your government issued ID with you when you go to an event. Any event that has age restrictions will have those posted on the purchase page for the event and...

Can I add tickets to an existing order?

Can I add tickets to an existing order? Once an order is complete, you will not be able to add any additional tickets. To purchase additional tickets, you will have to place a new, separate order. Some venues...

Urgent! Show is today!

IF YOUR EVENT IS TODAY, TONIGHT, OR TOMORROW, PLEASE CALL US! If your event is today, tonight, or tomorrow, it is probably best for you to attempt to call us so that we may resolve your problem right away. ...

My card number has changed

My card number has changed If your event was canceled or a refund was issued and your card number has changed, but your account is still open, the funds will return to your account. If you account is closed, p...