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Placing An Order

Ticket Limits

Ticket Limits When purchasing tickets on Ticketfly.com, you are limited to a specified number of tickets for each event (also known as a “ticket limit”). If there is a maximum number of tickets that you can ad...

Fees

What is a Service Fee? What is an Order Processing Fee? What is a Shipping Fee? Why am I being charged a fee? We do our best to make ordering through Ticketfly as convenient and efficient as pos...

Ticketfly and Facebook

Using Facebook to Create or Log-in to a Ticketfly Account Simply click “Sign In with Facebook,” then sign-in to your Facebook account using your Facebook login and password. You may then click the Ticketfly log...

Payments/Charges

Accepted Payment Methods Ticketfly.com accepts Credit and Debit cards from Visa, MasterCard, Discover (U.S. only), American Express and Diner’s Club. We do not accept Paypal. Gift Cards or Pre-paid Card ...

Proper Security Settings for Ticketfly.com

If you're having difficulty ordering online, we suggest that you check your security settings. Javascript and Cookies must be enabled in order to purchase on Ticketfly. This is standard for most online purchas...

What web browsers does Ticketfly work on?

When placing an order we recommend you use Chrome/Firefox/Safari. Please make sure you have installed the latest available version of your chosen browser.

Is there a waiting list for tickets?

Ticketfly does not offer a wait list. All sales are first come, first serve. Sometimes clients will release more tickets to sell after the initial ticket allotment has sold out. When this is done, those tickets...

Are tickets only available at Ticketfly.com?

Ticketfly does not have any physical sales locations, but sometimes the venues and promoters we work with will sell physical tickets per their own events at physical locations. If you are unable to purchase ti...

Why don't you have tickets for the event I want to attend?

As much as we would love to sell tickets for every event, we do not. If you do not see the tickets you want on Ticketfly, we either do not sell tickets for that event or the tickets are not on sale yet. Make s...

Do you offer group discounts?

Ticketfly does not offer group discounts. Sometimes our clients may offer group discounts, either through us or through their box office. If this happens, the event information will contain the details.