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At the end of May, Ticketfly was the target of a malicious cyber attack. In consultation with third-party forensic cybersecurity experts we can now confirm that credit and debit card information was not accessed. However, information including names, addresses, email addresses and phone numbers connected to approximately 27 million Ticketfly accounts was accessed. Upon first learning about this incident we took swift action to secure the data of our clients and fans. We take privacy and security very seriously and regret any disruption this has caused. We’re extremely grateful for the patience and support of the Ticketfly community. The latest information is available on this page.

I Can't Attend The Show

Can I get a refund?

We unfortunately do not offer refunds unless a show is canceled. As noted in our terms and conditions, which you must agree to before each transaction is processed, all sales are final. If there has...

Can someone else use my tickets?

If you have physical tickets, Print-at-Home tickets, or mobile tickets, and they do not explicitly state “Tickets are Non-transferable” then someone other than yourself can use them. Please note, however, that...