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At the end of May, Ticketfly was the target of a malicious cyber attack. In consultation with third-party forensic cybersecurity experts we can now confirm that credit and debit card information was not accessed. However, information including names, addresses, email addresses and phone numbers connected to approximately 27 million Ticketfly accounts was accessed. Upon first learning about this incident we took swift action to secure the data of our clients and fans. We take privacy and security very seriously and regret any disruption this has caused. We’re extremely grateful for the patience and support of the Ticketfly community. The latest information is available on this page.

I Don't Have My Tickets

I did not receive Standard Mail tickets

IF YOUR EVENT IS TODAY, TONIGHT, OR TOMORROW, PLEASE CALL US! Ticketfly does not consider orders to be lost in the mail until the event is occurring within the next 7 days. We will not change your d...

I did not receive tickets shipped via Expedited Shipping

You should have received an email with tracking information. Please check your spam filter or junk mail folder for that message if it is not in your inbox. You can also use your order number to track your packa...

I lost my tickets

Lost Tickets If you have lost physical tickets, generally, we treat them as cash, meaning that if they are lost or destroyed, we can not replace them. However, for some events, we are able to conve...

Wrong Shipping Address

If you’ve noticed an error in your shipping address and are having tickets shipped by Standard Mail or UPS 2nd Day Air, please call us right away. We may be able to make the change before tickets are printed, m...

Delayed Fulfillment

Most orders placed through Ticketfly are fulfilled by event date rather than order date. In some cases, an event will have a delayed fulfillment at the request of the artist or tour. This means tickets are not ...

Damaged Tickets

Damaged Tickets If your tickets are damaged in the shipping process or from being exposed to sunlight we may be able to replace them. Typically we will need a photo to verify that the tickets are unusable. Ple...