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Will Call

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What is Will Call?
Will Call is the industry term for "pick up at the box office." In order to claim your order at the event itself on the day or night of the event, you must have a valid government issued photo ID and the credit card from the purchase with you. If you can not pick up your order because you do not have your valid ID or the credit card from the purchase in your possession at the time and place of pickup, you will not be eligible for a refund.

Where do I pick up my Will Call order?
Tickets must be picked up at the venue's box office/event location, unless otherwise noted.

Do I need my order confirmation number to pick-up my order?
An order confirmation number is not necessary to claim an order at will call but we recommend having this information readily available just in case.

Can my Will Call order be mailed to me?
We can not mail out Will Call orders, they must be picked up at the location of the event. Please pay careful attention to the delivery method that you select at the time of purchase.

I accidentally ordered Will Call as my delivery method. Can I get it converted to Print-at-Home or another delivery method?
If there are other delivery methods available during the purchase process we may be able to alter the delivery method. Please contact us to let us know which delivery method you would prefer and we will let you know if it is available for the event you have purchased for.

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Will Call only?
Some shows are “will call only,” which means that Will Call is the only way to process the order.

Can someone other than myself attend the event?
There are different 3rd party will call pick-up policies for each venue and for each show. If you have ordered tickets as Will Call, but are unable to attend, there may be some flexibility we can offer you. Please contact us for clarification on what your options are.

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