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At the end of May, Ticketfly was the target of a malicious cyber attack. In consultation with third-party forensic cybersecurity experts we can now confirm that credit and debit card information was not accessed. However, information including names, addresses, email addresses and phone numbers connected to approximately 27 million Ticketfly accounts was accessed. Upon first learning about this incident we took swift action to secure the data of our clients and fans. We take privacy and security very seriously and regret any disruption this has caused. We’re extremely grateful for the patience and support of the Ticketfly community. The latest information is available on this page.

What is Ticketfly? I do not recognize this charge.

Why is there a charge from Ticketfly on my credit card?
Tickets to an event were purchased online though, by phone at 1(877) 435-9849, or onsite at the event.
What is Ticketfly?
Ticketfly is an event ticketing company that sells tickets on behalf of venues, promoters and festivals across the country. For more about our company and the clients we sell tickets for you can visit our website:
I do not recognize this charge.
We suggest checking with family members who may have access to the card, to see if they placed the order. If you are still unsure what the charge is for, we will be happy to locate the order associated with the charge that has appeared on your credit card or bank statement. We recommend calling us as we may need information associated with the payment in order to locate the charge, such as the last four digits of the credit card number associated with the account, the amount of the charge, the posting date of the charge, and where in the country you live. Feel free to provide this via email, however it is often easier for us to locate your charge by phone.
You can contact us at 877-435-9849 or email us.
Canadian customers, please call 888-732-1680.
Customer Support Hours:
Monday - Sunday 7am - 6pm Pacific Time

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