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At the end of May, Ticketfly was the target of a malicious cyber attack. In consultation with third-party forensic cybersecurity experts we can now confirm that credit and debit card information was not accessed. However, information including names, addresses, email addresses and phone numbers connected to approximately 27 million Ticketfly accounts was accessed. Upon first learning about this incident we took swift action to secure the data of our clients and fans. We take privacy and security very seriously and regret any disruption this has caused. We’re extremely grateful for the patience and support of the Ticketfly community. The latest information is available on this page.

I did not receive Print-at-Home, Mobile Tickets or Email Confirmation

HAVE YOU CHECKED YOUR SPAM FILTER? TRY THERE FIRST!
 
Most issues for Print-at-Home, Mobile Tickets, or Email Confirmations not received are easily resolved by checking your spam filter or junk mail folder, especially if you are using a school or work email address. Please check there or contact your IT administrator before sending us a message.
 
Additionally, you may be able to log-in to your Ticketfly account and resend your Print-at-Home email, mobile tickets, or confirmation email.
 
See here for more information on how to log-in to your Ticketfly Account:

Ticketfly Accounts
 
If you still need help, please contact us. Your issue should be fairly easy to resolve.

Email us
 
If your event is today, tonight, or tomorrow, or you require urgent assistance, please call us at 877-435-9849. 
Canadian customers, please call 888-732-1680.

Customer Support Hours:
Monday - Sunday, 7am - 6pm Pacific Time

 

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