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At the end of May, Ticketfly was the target of a malicious cyber attack. In consultation with third-party forensic cybersecurity experts we can now confirm that credit and debit card information was not accessed. However, information including names, addresses, email addresses and phone numbers connected to approximately 27 million Ticketfly accounts was accessed. Upon first learning about this incident we took swift action to secure the data of our clients and fans. We take privacy and security very seriously and regret any disruption this has caused. We’re extremely grateful for the patience and support of the Ticketfly community. The latest information is available on this page.

Age Limit and Identification

Age Limit and Identification

Please be sure to have your government issued ID with you when you go to an event. Any event that has age restrictions will have those posted on the purchase page for the event and they will require your ID to prove your age. Your ID MUST contain your birth date. If your ID does not contain your birth date, or you purchase tickets for an event that you are not of the correct age to attend, and you are turned away from the venue for that reason, you will not be eligible for a refund.

We also suggest you check state laws for the state in which the event is taking place to make sure you are in compliance. It is also your responsibility to check the age limits for the venue itself - some venues may not admit under 21's. We cannot offer refunds if you do not meet state requirements or follow the policies of a venue.

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