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At the end of May, Ticketfly was the target of a malicious cyber attack. In consultation with third-party forensic cybersecurity experts we can now confirm that credit and debit card information was not accessed. However, information including names, addresses, email addresses and phone numbers connected to approximately 27 million Ticketfly accounts was accessed. Upon first learning about this incident we took swift action to secure the data of our clients and fans. We take privacy and security very seriously and regret any disruption this has caused. We’re extremely grateful for the patience and support of the Ticketfly community. The latest information is available on this page.

How to Accept Ticket Transfers


 *Ticket transfer is only available for selected events that have approved the use of this feature. If you are unable to access ticket transfers, please contact Ticketfly customer support to see what other options you have.

  1. If a friend would like to transfer tickets to you, please have them follow the steps here. Once they complete the transfer process, you’ll receive an email with the subject line “Accept your tickets here!” In this email, you’ll click the “Accept my tickets” button


  2. A new window will open and you’ll now be asked to login to your Ticketfly account or create a new Ticketfly account to accept your ticket(s).


  3. Once you’ve logged, you’ll see the accept tickets window. Click the green  ‘Accept Ticket’ button.

  4. You will now see the message “Tickets accepted.”

  5. When you go back to My Orders in your Ticketfly account, you will see a new order with the tickets you just accepted.

  6. You’ll now receive a Ticket Transfer Confirmation email with instructions about how to use your ticket.

  7. The person who transferred the ticket to you will receive an email confirmation of the successful transfer, as well as an updated order confirmation with an updated order receipt and remaining valid tickets in their order.

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