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I have questions about tickets I sold / want to sell using Lyte.

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  • ​What happens when I sell a ticket to Lyte?
    • Lyte will make you an offer for your tickets, you can either accept or reject the offer.
    • If you reject the offer, you keep your tickets.
    • If you accept the offer, Lyte will pay you for your tickets and they will be transferred automatically to Lyte. You’re all done!
 
  • How much will Lyte pay for my tickets?
    • Lyte’s pricing is dynamic & tied to demand. The price they offer may be higher or lower than the face value of the ticket. See Lyte’s FAQ page for more info.
 
  • What if I want my ticket back from Lyte?
    • Once you’ve sold your ticket to Lyte, you’ve relinquished ownership of the ticket.
 
  • How do I get a refund for a ticket to a canceled or postponed show if I sold the ticket to Lyte?
    • For canceled or postponed shows, you can contact Ticketfly Customer Support. Be sure to include your original Ticketfly order number with your inquiry.​
 
  • My question hasn’t been answered!
    • Although Ticketfly has partnered with Lyte, they are their own entity. If you have any questions that have not been answered here, you can contact support@uselyte.com or visit them at uselyte.com.

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