Select a Category

At the end of May, Ticketfly was the target of a malicious cyber attack. In consultation with third-party forensic cybersecurity experts we can now confirm that credit and debit card information was not accessed. However, information including names, addresses, email addresses and phone numbers connected to approximately 27 million Ticketfly accounts was accessed. Upon first learning about this incident we took swift action to secure the data of our clients and fans. We take privacy and security very seriously and regret any disruption this has caused. We’re extremely grateful for the patience and support of the Ticketfly community. The latest information is available on this page.

My card number has changed

My card number has changed

If your event was canceled or a refund was issued and your card number has changed, but your account is still open, the funds will return to your account. If you account is closed, please contact your financial institution in order to have them transfer the funds to an open account.

If you have will call tickets and you have a new card, please bring to the box office a copy/screenshot of your bank/credit card statement showing the charge from Ticketfly.

Did you find this article helpful?